Shipping & Returns
All orders are processed within 2 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
If this changes, due to high order volume, postal service delays, weather issues, or other things outside of our control, we will update you via email.
Domestic Shipping Rates and Estimates
Shipping charges for your order will be calculated and displayed at checkout, based on the size and weight of your total order and the ship-to location.
We offer free shipping for orders over $200.
We currently only ship to addresses in the US; in the future, we will add international shipping options. Stay tuned!
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 5 days of receiving your shipping confirmation email, please contact us at firstname.lastname@example.org with your name and order number, and we will look into it for you.
Refunds, returns, and exchanges
We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount, minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at email@example.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at firstname.lastname@example.org.
Review our full return policy here.